What type of information we collect from you
We obtain personal information when you visit our website, place an order, sign up for our email communications or enter a competition. This might be data provided by you and/or information automatically recorded when you use the site.
The data that is collected includes personal details necessary to deliver the requested service, e.g. fulfilment of order, sending communication and dealing with competitions.
How we use your information
The data that has been provided by you is used to enable us to provide our services to you. This includes
- To fulfil your order;
- To contact you regarding issues related to your account e.g., confirmation of postal address or contact numbers
- To send communications regarding special offers, product updates or other relevant news from us
- When dealing with competition entries;
- To seek your feedback and comments.
Our purchasing process is managed through third party providers who specialise in secure data management. We currently use Paypal and Pay360, therefore, we do not capture or store any financial details such as credit or debit card information.
Who has access to your information
Our email marketing list is managed and hosted by MailChimp.com
Please be reassured that we will not release your information to third parties unless you have expressly permitted us to.
We will not sell or rent your information to third parties. However, we will release your information if we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime
Your choices about receiving information
You have a choice about whether or not you wish to receive information from us. If you do not want to receive promotional offers or information on products or services we provide, there is an option to update your preferences or unsubscribe from any email we have sent to you.
We will not contact you for marketing purposes by email unless you have given your prior permission. You can change your preferences by following the link at the bottom of the emails, or alternatively you can email us directly firstname.lastname@example.org.
Cookies we use on our website
'Cookies' are small files containing browsing information, and are stored on your hard drive, we place and use these cookies to remember any options you have chosen when visiting our website. It is possible to switch off cookies by setting your browser preferences. Turning off cookies may result in a loss of functionality when using our website.
With the ‘Cookies’ that we use we can then use these within our remarketing campaigns and to gather analytical data. We use Google Analytics, Google Market Place and Google Adwords as part of our marketing and analytical campaigns.
If you would like any further information on how we use any data we hold on you, then please get in touch with us either by phone or by email.